Shipping policy

At Social Kids Clothing, we want to ensure that our customers have a clear understanding of our shipping process and timelines, especially since many of our products are offered on a preorder basis. Please review our shipping policies below to understand how your order will be processed and shipped.

Processing Time

• All of our products are made to order, and for preorder items, the processing time is typically 3-5 weeks from the date of purchase.

• Once your order is processed and ready for shipment, you will receive an email with tracking information.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• After your order has been processed, standard shipping times will apply:

• Domestic Shipping (Within UK): 5-7 business days.

• International Shipping: 7-21 business days, depending on the destination.

• Please note that delivery times may vary based on the shipping carrier and your location.

Shipping Costs

 Shipping costs are calculated based on the weight of the package and the destination. You will see the exact shipping costs during checkout.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can track the progress of your shipment via the carrier’s website.

Preorders

The total delivery time includes both the 3-5 week processing time and the shipping time based on your location. Please be aware that preorders may take longer to ship, and we appreciate your patience as we fulfill your custom order.

 

Failed Delivery or Return to Sender

If a package is returned to us due to failed delivery attempts (such as the recipient being unavailable), we will contact you to arrange redelivery. Additional shipping charges may apply for reshipping returned packages.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, Social Kids Clothing is no longer responsible for delays, lost packages, or any other issues that arise during transit. Any such problems are the responsibility of the shipping carrier, and we recommend contacting them directly using the tracking number provided. However, if you need further assistance, please reach out to us via Live Chat on our website.

Contact Us

If you have any questions or concerns about your order, please contact us via our Live Chat feature on our website. This allows us to respond quickly and address your needs in real-time.

 

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